When you step into Oriental Accents’ showroom, you experience the genuine warmth of true Southern hospitality. Mother and daughter team, Teresa Stanley and Carrie Phillips, owners of Oriental Accents, explained why shopping with them is a unique experience. “Buying a rug is an investment to be enjoyed for a lifetime, something you can pass down to your children,” Teresa said. “We want our customers to feel comfortable with the rugs they purchase.”
Having been in business for 25 years, Teresa and Carrie offer a tremendous selection of attractive, quality handknotted rugs at unbeatable prices. Oriental Accents is proud not only of its product but also its customer service. Most of their customers don’t consider themselves to be rug experts. They want to add the charm and character of handknotted rugs to their home or office and need to understand the selection process enough to make a wise decision. “We feel that it’s important to take the time necessary to establish a level of knowledge and comfort so our customers can make a decision which they will be happy with for years to come,” explained Teresa.
Whether you are building your dream home or refreshing your current look, selecting a beautiful rug should be your first step in beginning your design process. In the showroom, customers take all the time they need to shop, often bringing in paint chips or fabric swatches, narrowing down their options by comparing one rug with another. Taking several choices home and determining how they fit the room, coordinate with surroundings, and enhance the home is an important step. Carrie said, “We really enjoy consulting in the home and encourage clients to live with their options for several days to determine the perfect selection.”
For many, the idea of making a large purchase like buying a rug is intimidating. “We never want our customers to feel pressured into making a purchase. We consciously attempt to overcome the stigma of intimidation and high pressure sales that some people associate with rug shopping,” Teresa said. “We want to earn the trust of our customers. It all comes back to education and forming a genuine relationship.”
Teresa commented, “We are a multigenerational business, and our rugs become cherished family heirlooms to be enjoyed for generations to come.”